Shipping policy

At Kerala Garden, we are committed to delivering healthy plants, quality seeds, and gardening products to your doorstep in the safest and quickest way possible.

1. Delivery Locations

  • We ship across India via trusted courier partners.

  • International shipping is available to select countries, subject to plant import regulations.

  • Customers are responsible for checking local import rules before placing international orders.

2. Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • For live plants, we may adjust the dispatch date based on weather and plant readiness to ensure safe transit.

3. Delivery Time

  • Domestic Orders (India): 3–10 business days depending on location.

  • International Orders: 7–21 business days, depending on customs clearance and destination.

  • Delivery times are estimates and may vary due to courier delays, weather, or other factors beyond our control.

4. Shipping Charges

  • Shipping costs are calculated at checkout based on order weight, delivery location, and courier rates.

  • Free shipping may be offered on selected products or promotional offers.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.

  • Tracking updates depend on the courier service and may take up to 24 hours to reflect online.

6. Packaging

  • Plants are carefully packed in secure boxes with protective material to minimize transit damage.

  • Seeds and non-perishable products are sealed to maintain freshness and quality.

7. International Shipping Disclaimer

  • International customers are responsible for customs duties, taxes, and import regulations in their country.

  • Kerala Garden will not be liable for delays, confiscations, or destruction of shipments by customs authorities.

8. Damaged or Delayed Deliveries

  • If your order is damaged in transit, please report it within 24 hours of delivery with clear photos.

  • We are not responsible for delays caused by courier companies or customs clearance processes.

Contact Us for Shipping Queries
Kerala Garden
C/o M-Technologies
Ponkunnam, Kottayam – 686506, Kerala, India
Email: support@keralagarden.com
Phone/WhatsApp: +91 6282377072